Terms and Conditions

By placing an order with us you agree to our sales terms, conditions and policies.

Application of Terms; Customer Acknowledgment

These Terms constitute a binding contract between the Customer and Q Flexi.

The Customer acknowledges agreement and acceptance of these Terms by making a purchase, placing an order or otherwise shopping on our Website (the “Site”). These Terms are subject to change without prior notice.

 

Purchase price

Prices are listed on our Web site, and are subject to change without notice. All prices INCLUDE VAT unless otherwise stated.

Shipping Risk of Loss

During working hours, orders are usually processed within 2-3 hours. However, please allow up to 24 hours for your order to be processed.

 

Q Flexi typically ships out orders within one business day after they have been placed (this excludes weekends & public holidays). We try our best to DISPATCH all orders the same day if they are paid for before 12 pm (weekdays).  However, please note that this is a BEST EFFORT service.

 

You will receive a shipping confirmation email (with a tracking number) as soon as your order has been processed and shipped.

We ship countrywide, to your door at a flat rate of R 99! We use a COURIER SERVICE, we do NOT use the post office.

 

This is overnight (next BUSINESS day service) to major centers (2-3 days extra to REGIONAL centers), but can take a few days to outlying areas.

 

Please note – large items (over 2kg) might take an extra 1-2 days shipping time. Additionally, larger/heavier items might incur a higher delivery fee – we will inform you after your order placed if there is any additional courier fees. This also applies, if the length x breadth x height of a package / 4000 comes to more than 2kg

 

All times stated above exclude weekends & public holidays.

Q Flexi charges shipping and handling fees for every shipment, unless a special promotion or contract term provides otherwise; such cost includes the freight charged by the carrier, packaging, and handling.

Delivery times are estimates only and we shall not be liable for any delays caused by the courier company.

PLEASE NOTE – We cannot ship to certain townships, farms, plots or extreme outlying areas

Payment is due before shipment, unless credit terms have been arranged in advance.

No item will be shipped out until Proof of Payment has been emailed 

We allow a maximum of 3 days to complete order payment. Failure to do so will result in the order being cancelled.

Pricing Information; Availability; Errors and omissions Disclaimer 

All pricing is subject to change. We reserve the right to make adjustments to pricing, products and service offerings for reasons including, but not limited to, changing market conditions, product discontinuation, product unavailability, manufacturer price changes and errors in advertisements.

All orders are subject to product availability. Therefore, we cannot guarantee that we will be able to fulfill customer’s orders.

Most items on backorder are ordered from our overseas warehouse. Please note the back order ETA (estimated time of arrival) are only estimates. Shipments do occasionally get stopped by customs for routine checks and may delay your order by a few days

We make every effort to ensure the accuracy of the information published on our Web site(s). However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. We make no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided “as is” without warranty of any kind.

Acceptance of order occurs once we start processing your order. Completing the order on our site does NOT constitute an acceptance of an order.

If an error is made and a product is listed at an incorrect price, we shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and you have paid, we shall immediately issue a credit. We also do not guarantee that our prices listed on other web sites or price engines are accurate or up-to-date.

 

Limitation of Liability

 

NEITHER Q Flexi NOR ITS AFFILIATES WILL BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. NEITHER Q Flexi NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE OR THE PROVISION OF SERVICES BY THIRD PARTIES. THE CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES PROVIDED DIRECTLY BY Q Flexi OR ITS AFFILIATES, NEITHER Q Flexi NOR ITS AFFILIATES WILL BE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE RAND AMOUNT PAID BY CUSTOMER FOR THE PRODUCT(S) OR SERVICE(S) GIVING RISE TO THE CLAIM. We will not be responsible for any delays in delivery which result from any circumstances beyond our control, including without limitation, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labour problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency.

We will not be held responsible for any typographical errors including instructions, descriptions, prices or terms.

We will not be held responsible for missing, damaged, or late package delivery by the shipper. 

 

Orders, Payment Terms

Payment is due before shipment, unless credit terms have been arranged in advance. No item will be shipped out until Proof of Payment has been emailed 

We allow a maximum of 48 hours to complete order payment. Failure to do so will result in the order being cancelled.

 

Return of merchandise (RMA) and Warranty

We want you to be completely satisfied with your purchase. Therefore, we provide a 7 day money-back satisfaction guarantee on anything you purchase from Q Flexi. You can return purchases for a full refund (excluding shipping). Please notify us within 7 days and ensure item is ready maximum 10 days after delivery date.

All items are covered by a 12 month warranty (unless otherwise stated) which will be honored directly by Q Flexi. All products will either be replaced/repaired/refunded depending on stock availability. Products will require evaluation by Q Flexi before a warranty claim can be accepted.

Please email us should you need to return an item

We do not reimburse your fee to ship to us, but we will pay for return shipping if the item is subject to replacement.

Refunds are subject to inspection of item(s) – in some cases, items will need to be sent to supplier for evaluation and testing. This can take up to 15 working days

All returns are subject to a 15% restocking fee if item is no longer in BRAND NEW condition or if item seal/packaging has been broken.

Please re-package safely and include all original product packaging.  

Q Flexi reserves the right to refuse a refund if the item is damaged from misuse, items are missing, or if the product is altered in any way. 

Q Flexi or its affiliates are not responsible for damage or loss of any kind that may occur as a result of using or misusing any product purchased from us. 

The warranty will no longer be valid, and Q Flexi will not be responsible for damage or injury of any kind resulting from:

  • Electricity fluctuations and surges, lightning strikes, faults in the building wiring, faulty installations, and improper use of controls
  • Failure to use the product in accordance with the operating instructions and or general misuse and or abuse
  • Damage caused by a superior force (vis maior) or if the product has been infested with insects or pests
  • If the product is physically damaged after it left the store
  • If water or liquid caused the damage to the product
  • If the warranty seal is tampered with
  • Any repair or tampering by an unauthorised person or attempt to repair or tamper with the equipment, or use of parts not supplied by authorised agents, or alterations or modification to the equipment shall render the warranty null and void.

 

Our Newsletter

Be the first to get new product info and special deals from qflexi.co.za!

Periodically we send out the Q Flexi Newsletter with updates about our products, services, subscriber-only discounts and specials, and regular giveaway notices…

To unsubscribe: Every correspondence will contain a one-click unsubscribe link so you can opt out anytime. Email us at marketing@qflexi.co.za if you have any questions or concerns.

Privacy and Security

Q Flexi respects your personal privacy!

Any information about you, your email address, your purchases, etc. is kept confidential and NOT given or sold to ANY third party for ANY reason (unless required by a government office or by a court order).  This includes your email if you opt-in to receive our newsletter.