Shipping Terms and Conditions
During working hours, orders are usually processed within 2-3 hours. However, please allow up to 24 hours for your order to be processed.
Q Flexi typically ships out orders within one business day after they have been placed (this excludes weekends & public holidays). We try our best to DISPATCH all orders the same day if they are paid for before 12pm (weekdays). However, please note that this is a BEST EFFORT service.
We ship countrywide, to your door at a flat rate of R69! We use a COURIER SERVICE, we do NOT use the post office.
This is overnight (next BUSINESS day service) to major centers, but can take a few days to outlying areas.
Please note – large items (over 2kg) might take an extra 1-2 days shipping time. This also applies volumetrically, if the length x breadth x height of a package / 4000 comes to more than 2kg
You will receive a shipping confirmation email (with a tracking number) as soon as your order has been processed and shipped.
Q Flexi charges shipping and handling fees for every shipment, unless a special promotion or contract term provides otherwise; such cost includes the freight charged by the carrier, packaging, and handling.
Delivery times are estimates only and we shall not be liable for any delays caused by the courier company.
PLEASE NOTE – We can not ship to certain townships, farms, plots or extreme outlying areas
Payment is due before shipment, unless credit terms have been arranged in advance. No item will be shipped out until Proof of Payment has been emailed
We allow a maximum of 3 days to complete order payment. Failure to do so will result in the order being cancelled.